ISO 10002 Certification Consultant in Dubai, UAE

Product plays a vital role in an upcoming organization. Companies always try to create best product in order to satisfy the needs of the customer. They update the quality of the product often. Also, they want their brand or product to be reached in every city and keen in maintaining the reputation of the company. Companies welcome complaints from the customers. Because complaints are considered to be gold for business.

ISO, an international standard organization, developed ISO 10002 standard to manage the complaints from the customers and keep them satisfied.

What is ISO 10002?

ISO 10002 is a complaint handling process developed in 2014 for all types and size of organizations and all sectors. The complaints-handling process is suitable to implement as one of the processes of an overall quality management system.ISO 10002 standard helps to identify the complaints, their cause and how to rectify the complaints effectively and efficiently.

ISO 10002 assists the companies to take the complaints about their product from the unsatisfied customers and in turn to improve the quality of the product for the future customers.The current version of ISO 10002 certification is the ISO 10002:2014. It will be reviewed and replaced by the ISO 10002:2019.

Ways to implement ISO 10002 certification in your company

ISO 10002 Certification can be implemented in five steps. Also, ISO 10002 checklist is listed below:

• Choose the best ISO 10002 Certification consultant in Dubai and rest of UAE.
• Our ISO 10002 consultants perform self-assessment of your compliance with the ISO 10002 requirements in Dubai, UAE.
• Contact with a certification body accredited by the ISO certification in UAE.
• Conduct ISO 10002 audit procedures developed by your company
• If the audit ISO 10002 is successful, the ISO 10002 certification will be issued.
• If the audit ISO 10002 is unsuccessful, you will receive a list of improvements to do before trying again.
• The ISO 10002 certification is valid for one year and can be renewed after a new audit.

All about ISO 10002 standard:

ISO 10002 Certification consultant in Dubai will implement ISO 10002 standard better than others. ISO 10002 standard adopts quality management system to guarantee customer satisfaction. If the organization is ready to accept the complaints as an opportunity to improve the quality of the product, then it is the right time to identify the loopholes and provide best ISO consultancy services to the customers that can be improved eventually. Wizms, the best ISO certification in UAE provides the organization a required solution. Annexure A of ISO 10002 standard provides guidance for the small organizations.

Important factors of ISO 10002 Certification:

• The commitment providedby the top-level management is the basic requirement to implement ISO 10002 certification. ISO 10002 audit in Dubai will guarantee the commitment of top-level management.
• An organization must conduct awareness training to the employees, stakeholders and other interested parties who implement ISO 10002 certification in UAE.
• Organize a team to analyse, control and maintain the requirements of ISO 10002 certification
• With the help of the ISO consultant in UAE, define the scope of the project.

Customers always rely on the ISO consulting services team to bring up their end product to be satisfied by the customers. ISO certification bodies in UAE helps the organization to achieve ISO 10002 certification.

ISO 10002 certification process

• Survey for company requirements and the standard requirement is done to produce a detailed GAP analysis report.
• Based on the detailed study of all activities within an organization, documents are prepared, as required by ISO 10002:2018 standards.
• Provide awareness training to all employees within an organization.
• Employees will be trained on ways to conduct an internal audit to check readiness for ISO 10002 certification.
• Apply for ISO 10002 certification and avail pre-certification audit of certifying body and take actions on suggestions given by them.
• Perform the final audit and take appropriate actions on the defects and risks found to satisfy the certifying body.
• You will receive an ISO 10002 certification once you pass all the assessments. This certificate is valid for three years.

ISO 10002 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process is suitable to implement as one of the processes of an overall quality management system. On the other hand, it does not apply to disputes referred for resolution outside the organization or for employment-related disputes.

ISO 10002:2018 Certification

ISO 10002:2014 Certification, now revised to ISO 10002:2018. ISO 10002:2018 provides guidance on the process of customer satisfaction complaints handling related to products within an organization. ISO 10002:2018 includes planning, design, operation, maintenance, and improvement. The complaints-handling process described by ISO 10002:2018 standard is suitable for use as one of the processes of an overall quality ISO 9001 Certification management system.

FAQ of ISO 10002 Certification

• What is ISO 10002 Certification?
• What is customer handling in ISO 10002 Customer Satisfaction?
• What are the benefits of ISO 10002 certification?
• What are the top tips for implementing ISO 10002 certification?
• How to get ISO 10002 certification?
• What are the benefits of ISO 10002 Complaints Management System Certification?
• What is the basis of ISO 10002 certification for continuous improvement?
• Can you tell me briefly about the ISO 10002 certification that ensures it?

What is ISO 10002 Certification?

ISO 10002:2018 Certification is an International Standard for quality management and customer satisfaction, which can be followed by organizations of all sizes in all sectors. An unhappy customer will tell people about theirbad experience damaging your reputation. Thus ISO 10002 standard can be used to improve the experience of future customers by taking the input of the unsatisfied customers.

What is customer handling in ISO 10002 Customer Satisfaction?

Clients hope for something else and more from the services that you provide. ISO 10002 certification in Dubai, is the international standard for consumers loyalty. Itgives you rules for setting up your own grumblings management system like helping you to recognize objections, their motivation and how to dispense with them. ISO 10002 will permit you to distinguish regions in your business where you can improve and inevitably eliminate the reason for objections.

What are the benefits of ISO 10002 certification?

• Achieve operational productivity to recognize patterns and reasons for complaints.
• Resolve more objections by receiving a more customer focused methodology.
• A point new staff with new client service training opportunities.
• Incorporate ISO 10002 certification with ISO 9001 certification to improve in general effectiveness.
• Implementing ISO 10002 certification in UAE customer complaints management.

What are the top tips for implementing ISO 10002 certification?

• Get support from senior manager.
• Compare existing system with the requirements of ISO 10002.
• Get the feedback from the customer.
• Set up an implementation team to get the best outcomes.
• Follow the principles of ISO 10002 certification,UAE.
• Train the staff and help them to move towards the ISO 10002 certification.
• Consistently audit your ISO 10002 certification.

How to get ISO 10002 certification?

Wizms, the best ISO consultant in Dubai will make the certification process straightforward. After you apply, we choose a customer administrator who will control you and your business through the following steps.

• Gap Analysis
• Formal appraisal
• Certification and beyond that.
• Coordinate your systems

What are the benefits of ISO 10002 Complaints Management System Certification?

• Ability to hold the reliability of clients.
• Implementation and certification guarantees a consistent process to deal with clients, which empowers to recognize reasons and wipe out the reasons for complaints.
• Adapt customer-focused approach to deal with examination and audit complaints.

What is the basis of ISO 10002 certification for continuous improvement?

The ISO 10002:2014 standard, presently updated to ISO 10002:2018, gives guidelines about the complaints handling related to products inside an organization. This incorporates arranging, plan, activity, maintenance, and improvement. The ISO 10002 standard deals with complaints handling,is appropriate for the use quality management system(QMS).

Can you tell me briefly about the ISO 10002 certification that ensures it?

ISO 10002 certification will guarantee:

• Better client relationship.
• Ceaseless improvement of processes.
• A straightforward system.
• More elevated levels of consumer loyalty.
• Brand improvement.
• Focusing the management.